X-Trafik delay compensation, taxi and travel guarantee

X-Trafik's current delay-compensation page was last updated on March 5, 2026 and is the main source to rely on. At the same time, many users still search for X-Trafik travel guarantee because older travel-guarantee PDFs still appear in Google.

When are you entitled to compensation?

• Your claim must be submitted within two months of the event.
• If the trip included connections, the delay is measured at the final destination.
• X-Trafik separates trains running 150 km or longer from buses or trains running shorter than 150 km.
• No delay compensation applies when departures were cancelled and X-Trafik informed customers at least three days in advance.

The unusual SEO detail for X-Trafik is that the current official page shows the same compensation levels for both longer train routes and shorter bus or train routes. That makes searches such as X-Trafik delay compensation, X-Trafik refund and how much do you get for delay compensation especially important.

• 20 minutes late: 50% of the journey cost back.
• 40 minutes late: 75% of the journey cost back.
• 60 minutes late: 100% of the journey cost back.

Longer train routes

For train routes running 150 km or longer, including Gävle-Ljusdal and Gävle-Sundsvall according to X-Trafik, you can cancel the trip and claim a full ticket refund if there is a risk that the train will be at least 60 minutes late.

X-Trafik taxi compensation and X-Trafik travel guarantee taxi are a clear search cluster of their own. The key difference is that taxi and your own car are only reimbursed for buses or trains running shorter than 150 km.

Shorter bus and train routes

• If there is a risk that the service will be at least 20 minutes late, you can choose another mode of transport and claim reimbursement for it.
• If you use your own car, mileage follows the Swedish Tax Agency standard of SEK 25 per 10 km.
• Mileage reimbursement applies between the stations or stops you would have travelled between.
• Taxi may only be booked to and from the station or stop served by the train or bus.
• The cap is SEK 1,480 per journey from January 1, 2026.

Longer train routes

For trains running 150 km or longer, X-Trafik explicitly states that no compensation is paid for taxi or travel in your own car.

Cancelled buses are a distinct search intent for X-Trafik. In practice they are assessed under the same rules if the delay at the final destination is at least 20 minutes, as long as X-Trafik did not announce the cancellation at least three days in advance.

Resplus

If you travelled on a Resplus ticket where one leg was operated by X-Trafik, you should use X-Trafik's Resplus claim form . X-Trafik also states that claims are always made afterwards with the operator that caused the delay.

Trips on an X-Trafik ticket with other operators

• UL on an X-Trafik ticket: X-Trafik's delay compensation applies.
• XT-UL combined ticket on UL services: UL's delay compensation applies.
• Tåg i Bergslagen on an X-Trafik ticket: X-Trafik's delay compensation applies.
• An X-Trafik ticket with SJ train add-on on SJ services: X-Trafik's delay compensation applies.
• X-Trafik + Dalatrafik combined ticket: the operator whose service you used will normally determine who handles the claim.

X-Trafik has multiple application paths, which is a core part of the search intent behind X-Trafik apply for delay compensation.

Standard delay without taxi or another mode of transport: use X-Trafik's digital application .

Taxi or another mode of transport: download X-Trafik's delay-compensation form .

• Resplus: use the Resplus link above.
• You can also call customer service on +46 771-9 10 10 9.
• Payouts are made through Swedbank SUS. If you are connected to the account register, the money usually goes directly to your bank account.