SJ delay compensation - claim directly or let Klimra do it

This page summarises SJ's official rules on rights during delays around the questions people search for most: SJ delay compensation, taxi costs, cancelled trains and Resplus.

Trains whose full route is shorter than 150 km

If the train is expected to arrive at least 20 minutes late at your final destination and you continue the journey, you normally qualify for a fare reduction. For shorter journeys you can also gain rights to alternative transport or a refund if SJ cannot solve the situation.

• 20 to 39 minutes late: 50% of the ticket price back.
• 40 to 59 minutes late: 75% of the ticket price back.
• 60 minutes or more late: 100% of the ticket price back.

Trains whose full route is 150 km or longer

For longer SJ journeys the EU rail-passenger rules apply. There the fare reduction normally starts only after 60 minutes, but you also get stronger rights around rebooking, assistance and missed connections.

• 60 to 119 minutes late: 25% of the ticket price back.
• 120 minutes or more late: 50% of the ticket price back.

It is the train's full route that determines which rule set applies, not just the section you personally travelled.

The fare reduction depends on the train's full route, the length of the delay and what your ticket cost. For season tickets and annual tickets, SJ instead calculates an average value per trip.

• Train shorter than 150 km: 50% after 20 minutes, 75% after 40 minutes and 100% after 60 minutes.
• Train 150 km or longer: 25% after 60 minutes and 50% after 120 minutes.

Season tickets, annual passes and Movingo

If you travel with an SJ season ticket, annual pass or Movingo, the same basic rules for fare reductions, taxi costs and other assistance still apply, but the compensation is based on an average trip value instead of one single ticket price. That is why many travellers search for SJ monthly-pass compensation or Movingo compensation.

For standard SJ journeys, use SJ's delay-compensation claim form . SJ splits the process into travel without a season ticket and travel with a season ticket.

• Have your booking number or ticket number ready.
• Use the same email address or mobile number that was used when the ticket was bought.
• Attach receipts if you are claiming taxi, food, hotel or other extra costs.
• Check whether the case is a standard SJ journey or a Resplus journey before submitting the claim.

If the ticket is marked Resplus, you should use the Resplus compensation page instead.

If you do not want to keep track of the correct form, receipts and claim path yourself, Klimra can monitor your journeys and handle the claim automatically.

Trains shorter than 150 km

If the train is expected to be at least 20 minutes late to your final destination and SJ cannot arrange suitable replacement transport, you can often arrange other transport yourself.

• In many cases you can use a taxi, your own car or other public transport.
• The reimbursement cap is normally SEK 1,470 per trip.
• Always save receipts if you want reimbursement afterwards.

Trains 150 km or longer

For longer journeys, the so-called 100-minute rule applies instead. If SJ does not offer rebooking or another reasonable solution within 100 minutes from the scheduled departure time, you can often book another train or bus yourself and reclaim reasonable costs afterwards.

For expensive alternatives it is wise to contact SJ first, because you may otherwise need to justify why the cost was necessary and reasonable.

If SJ cancels the train, or the delay becomes so long that the journey no longer works, you have more options than a standard fare reduction.

• Continue the trip on the same ticket.
• Be rebooked to the next available departure or replacement bus.
• Move the trip to another day at no extra cost.
• Abandon the journey and receive a refund for all or the part of the ticket that could not be used.

For longer journeys you may also have a right to a free return trip to your original departure point if the journey has lost its purpose. If the cancelled train makes you miss a connection, the whole journey chain should be assessed, not just the first delay.

Resplus is not the same as a standard SJ journey. If the ticket is marked Resplus, a separate compensation path and separate rules apply for the travel guarantee, missed connections and rebooking.

• Use the dedicated Resplus compensation form for the fare-reduction claim.
• If no rebooking is offered within 100 minutes from scheduled departure, you can often book another train or bus yourself and reclaim reasonable costs.
• If the final delay is at least 60 minutes, you may also have rights to food, drinks and in some cases hotel accommodation if an overnight stay is needed.

The Swedish Consumer Agency also states that claims normally need to be made within two months and can be directed to one of the companies on the Resplus ticket.

Trains 150 km or longer

For delays of 60 minutes or more, SJ should normally offer meals and refreshments proportionate to the waiting time where practical. If you cannot continue the journey the same day and an overnight stay is needed, SJ may also need to arrange or reimburse a hotel.

• Save receipts if you have to pay for food, drinks or a hotel yourself.
• Accommodation normally does not apply in extraordinary circumstances outside the operator's control.

Trains shorter than 150 km

For shorter journeys there is no equivalent general statutory right to food or hotel accommodation. There the focus is primarily on fare reduction and possible reimbursement for alternative transport.

For season tickets, annual passes and Movingo, the same main rules apply for when you qualify for fare reductions, taxi costs and other assistance. The difference is that SJ calculates the compensation from an average value per trip.

• An SJ 30-day pass is normally converted into an average single-trip value.
• Annual passes and Movingo have their own tables and calculation rules with SJ.
• The delay thresholds are still 20, 40 and 60 minutes for shorter trains, and 60 and 120 minutes for longer trains.

This is an area where manual claims often become unnecessarily time-consuming, especially if you commute often or need to combine a season ticket with taxi costs, Resplus or other extra expenses.