Delayed train? Apply for compensationDelayedtrain? Apply forcompensationDelayed train?Apply forcompensation

Rights during long-distance journeys (over 150 km)

If your train is delayed by 60 minutes or more when arriving at the final destination, or if the train is cancelled, the operator must offer you one of the following three options:

Option 1: Full refund of the ticket price

You abandon your journey. You receive a refund of the entire ticket price (or the portion you were unable to travel).

If the delay makes the trip pointless (for example, you miss an important meeting), you are also entitled to a free return trip to your original departure point in addition to a full refund.

Option 2: Continue your journey as soon as possible

You continue your trip or are rebooked to your destination as soon as possible (under equivalent travel conditions) at no extra cost. This can include replacement buses, other trains, or in some cases other forms of transport.

Important: You waive the right to a 100% refund (Option 1), but you still qualify for delay compensation (25% or 50% of the ticket price) based on how late you ultimately arrive.

Option 3: Rebook for a later date

You can rebook to another departure to your destination on a later date that suits you, under equivalent travel conditions.

Important: You then waive the right to receive any refund (options 1 and 2) for the original ticket.

Right to arrange your own transport if no help is provided

• The operator must offer onward travel: The train company must help you continue your journey as soon as possible on equivalent terms.
• Your own initiative and reimbursement: If no assistance is provided, you may arrange your own transport (taxi, rental car, other public transport) and claim reasonable costs. Keep the receipt and submit it afterwards.
• Always contact the train operator first: Try to obtain confirmation before you book a taxi, preferably in writing or recorded.

How much money can you get back?

• 60–119 minutes: 25% of the ticket price.
• 120 minutes or more: 50% of the ticket price.

Applies to all train operators.

Food, lodging, and additional assistance

In case of delays you are entitled to free food and drinks in reasonable amounts. If an overnight stay is required, the operator must arrange accommodation and transport to it (this may be limited to a maximum of three nights in exceptional circumstances). This only applies when it is realistically possible for the operator to arrange it.

When you are not entitled to compensation

• You knew about the delay before purchase.
• The delay is your own fault (for example, boarding the wrong train).
• The operator cannot be held responsible (extreme weather, sabotage, major crises).

No compensation is paid for missed flights, lost wages, or cancelled events — only for the train journey itself.

How long may it take?

The payout must be made within 30 days of your request. You are entitled to cash reimbursement (not vouchers) unless you choose otherwise.

If you have a season ticket (long-distance)

For recurring delays you are entitled to price reductions/compensation. The exact amount depends on the operator’s terms, but the principle is that you should not pay full price for a service that is not delivered.

Rights during short-distance journeys (under 150 km)

Shorter trips are often about getting to work, school, or meetings. Every minute matters and the margins are tight. The rules are therefore stricter: you should receive compensation more quickly when the train is late. After just 20 minutes of delay you can claim money back.

Compensation levels for delays

• 20–39 minutes: 50% compensation
• 40–59 minutes: 75% compensation
• 60 minutes or more: 100% compensation

This applies if you have a season ticket

If you hold a season ticket, compensation for train delays is calculated based on an average ticket price (the ticket cost divided by a set number of days) and follows the same levels as above.

Compensation for alternative transport on short-distance routes

After 20 minutes you can claim reimbursement for arranging your own transport if you are forced to continue your journey by other means — for example driving yourself, taking an e-scooter, or a taxi — for up to SEK 1,470. This also applies to passengers with season tickets as long as you intended to travel on the train.