Skånetrafiken delay compensation, taxi and your rights

Many travellers search for Skånetrafiken's travel guarantee, but the live process is now mainly described under delay compensation at Skånetrafiken . Here we summarise the rules before you submit a claim.

20 minutes at the final destination

You are normally entitled to compensation if you arrive at least 20 minutes late at your final destination. That also applies when a cancelled departure makes you arrive late. Skånetrafiken uses the times shown in the app or on skanetrafiken.se, while booked single tickets and Resplus are assessed using the times printed on the ticket.

• Journeys within Skåne on public transport.
• Journeys to or from neighbouring counties when the ticket was bought from Skånetrafiken.
• Öresundståg journeys between Skåne and Denmark when the ticket was bought from Skånetrafiken or DSB.
• Booked single tickets that start in Skåne or Denmark.

If Skånetrafiken has announced larger track or road works at least three days in advance, there is normally no compensation for that change. For booked single tickets and Resplus, the time printed on the ticket is what matters.

Price reduction

If you wait for the next departure and complete the journey, you can receive a price reduction. The amount depends on how late you were when you reached your final destination.

• 20–39 minutes late: 50% of the ticket price.
• 40–59 minutes late: 75% of the ticket price.
• 60 minutes or more: 100% of the ticket price.

If you choose a value code instead of cash, you receive 50% extra. Otherwise Skånetrafiken pays out through Swedbank's account register or a payment slip.

Monthly passes and other season tickets

• 30-day ticket: the ticket value is divided by 20 single trips.
• 365-day ticket: the ticket value is divided by 200 single trips.
• Flex 10/30: the ticket value is divided by 20 single trips.
• 24-hour ticket: the ticket value is divided by 2 single trips.
• Tourist ticket: the ticket value is divided by 4 single trips.

This is why people often search for Skånetrafiken monthly-pass compensation. Some free season tickets do not qualify for a price reduction, but you may still have a claim for taxi, car costs or alternative transport.

If you arrive at least 20 minutes late at your final destination, or are expected to do so, you can have a claim for reasonable costs for taxi, your own car or another alternative journey. You should choose the cheapest reasonable option and be able to document the cost.

• Taxi: up to SEK 2,925 per paying traveller. For journeys from January 1, 2026, the cap is SEK 2,960.
• Own car: SEK 25 per 10 km according to the Swedish Tax Agency norm, plus parking and bridge tolls when needed.
• Alternative transport: reimbursement for another ticket or route, up to the same cap as taxi.

Always keep the taxi receipt, other receipts and your bank statement. You cannot receive both a price reduction and reimbursement for taxi, car or other alternative transport for the same journey.

A cancelled train or departure is, in practice, assessed through the delay at your final destination. If you end up arriving 20 minutes or more late, the same rules on price reduction and alternative transport can become relevant.

Resplus

If you travelled on a pre-booked Resplus ticket with transfers between different trains, the claim is normally handled through Resplus delay compensation .

Öresundståg, Denmark and other operators

For booked single tickets, you apply through the regional operator in the county where the journey started. If you bought the ticket from another operator than Skånetrafiken, you should normally claim from that operator instead. For journeys with a transfer to or from another operator in Denmark, EU rail passenger rules apply instead.

The easiest option is to use Skånetrafiken's compensation application . If you are claiming for taxi, car costs or bridge tolls, you need both the receipt and a bank statement.

• Name, national identification number, email address and postal address.
• Details about the delayed journey: from, to, time and how you travelled.
• Ticket ID, booking number or travel-card number.
• A short explanation of why you believe you are entitled to compensation.
• Whether you want a value code or cash reimbursement.

The claim must reach Skånetrafiken within two months from the day of the delay. You can also send it by post, but the online application is normally the fastest route.