Snälltåget delay compensation - claim through My journey or let Klimra monitor it

Snälltåget says you can apply for compensation when the train has arrived more than 60 minutes late at your final destination and you continued the journey. The claim is made through My journey using your booking number and email address.

Snälltåget's 60-minute rule

For Snälltåget delays, EU rail-passenger rules are the main rule set. If you continue to your final destination and arrive more than 60 minutes late, you can receive a fare reduction on the ticket price.

• 60-119 minutes late: 25% of the ticket price back.
• 120 minutes or more: 50% of the ticket price back.

For shorter trips, Swedish law may give rights from more than 20 minutes of delay, but Snälltåget's own compensation page focuses on the 60-minute threshold. If a Snälltåget journey is actually shorter than 150 km, the case should therefore be checked against both Sweden's Public Transport Passengers' Rights Act and Snälltåget's own rules .

Snälltåget's practical claim process starts in My journey . Log in with your booking number and email address and choose "Delayed?" once the final train in the booking has arrived.

• You can apply only after the whole journey has been completed.
• Snälltåget says the claim must be submitted within two months.
• Keep receipts if you also want to prove reasonable extra costs.
• If you need a receipt for the journey, use the same booking details in My journey.

If you want to abandon the journey because of a major delay, Snälltåget says the trip must be cancelled before the train's new planned departure time. You also need to email the booking number to customer service to receive a refund or voucher.

If you continue the journey and arrive more than 60 minutes late, the fare reduction is normally 25% or 50% of the ticket price. The delay to the final destination is what matters.

• 60-119 minutes late: 25% of the ticket price.
• 120 minutes or more: 50% of the ticket price.

Snälltåget states that compensation is not paid for amounts below four euros and that cancellation protection is not refunded. Separate extra costs, such as food or hotel accommodation, are assessed separately and normally require receipts.

If Snälltåget is expected to arrive more than 60 minutes late at your final destination, you need to choose the option that fits best: continue the journey, abandon the journey or try to be rebooked.

• Continue the journey and claim delay compensation after arrival.
• Abandon the journey and request a refund for the part you did not travel.
• Contact Snälltåget customer service to be rebooked to another departure.
• If the journey has lost its purpose, you may also have a right to a free return trip to your original departure point.

If the delay was known before you bought the ticket, Snälltåget normally does not pay delay compensation. Rebookable and refundable tickets also have their own ticket conditions, separate from the delay-compensation rules.

Taxi is not an automatic first option for Snälltåget delays. For longer rail journeys, the 100-minute rule is more important: if no suitable rerouting is offered within 100 minutes, you can often book another train or bus yourself and claim necessary, appropriate and reasonable costs.

• Contact Snälltåget before booking expensive alternatives.
• Choose train or bus first if there is a reasonable option.
• Always keep receipts and evidence showing why the cost was necessary.

Shorter journeys

For journeys shorter than 150 km, Swedish law may give a right to reimbursement for other transport when the delay is expected to exceed 20 minutes and the operator does not arrange a suitable solution. The reimbursement is capped at 1/40 of the Swedish price-base amount per journey.

Night trains

Snälltåget writes that night trains can make up delays overnight. For a night train to be expected to arrive late at the final station, Snälltåget therefore uses more than 180 minutes of delay at departure. The actual compensation is still assessed against the arrival at the final destination.

Missed connections and Resplus

If you continue with Snälltåget's own trains or connecting buses, they often wait for the connection. If you have a Resplus ticket, the travel guarantee applies. Separate tickets normally do not have the same protection, while international AJC journeys can allow you to continue on the next departure at no extra cost if the transfer time was sufficient.

For delays of 60 minutes or more, the operator should normally offer meals and refreshments proportionate to the waiting time when practical. If you cannot continue the journey the same day and an overnight stay is needed, accommodation may also be relevant.

• Keep receipts for food, drinks, hotels and other expenses.
• Costs need to be reasonable and linked to the delay.
• Snälltåget explicitly states that lost income is not reimbursed.

There are several common exceptions where Snälltåget normally does not pay delay compensation. Check these before spending time on a manual claim.

• You were informed about the delay before buying the ticket.
• The delay is caused by extraordinary circumstances, such as extreme weather or sabotage.
• You are claiming lost income or other consequential costs that are not reimbursed.
• The claim is submitted later than two months after the delay.