Östgötatrafiken delay compensation

Östgötatrafiken says the complaint must be sent within two months and receipts must be attached when claiming taxi, own car or other costs. Searches such as Östgötatrafiken delay compensation and Östgötatrafiken cancelled train start with the 20-minute rule.

• 20-39 minutes: 50% of the journey price.
• 40-59 minutes: 75% of the journey price.
• 60 minutes or more: 100% of the journey price.
• If the change was announced at least three days before departure, compensation is calculated against the new time.

If you risk being at least 20 minutes late, taxi or own car can be reimbursed. You cannot also receive ordinary fare compensation for the same journey.

• The maximum amount is SEK 1,480.
• Shared taxi can give a cap per person if the receipt shows the cost split.
• A value code gives SEK 10 extra.
• The school ticket is not covered by the compensation.

Resplus journeys are handled through Samtrafiken's Resplus form. For Krösatåg across county borders, Östgötatrafiken refers to Kalmar Länstrafik. This means searches for Östgötatrafiken Resplus and Östgötatrafiken Krösatåg depend heavily on the ticket setup.

If you first complain and then submit the actual compensation claim later, Östgötatrafiken says the claim must be sent within four months after the delayed journey.