VR Delay – We help you get compensation

Always listen to announcements from onboard staff or at the station. You can also contact VR customer service . Below you’ll find what VR is required to do in the event of a delay.

Journeys over 150 km – your options

• Continue the journey with the same ticket.
• Be rebooked on the next available departure (including replacement buses).
• Rebook to another day at no extra cost (you then waive the refund for the original ticket).
• Interrupt the journey and receive a full refund for the unused portion, plus a free return trip to the original departure station if needed.

Applies both within Sweden and internationally. No compensation is paid if the delay was announced before you bought the ticket. Cancellation protection and amounts below four euros are not refunded.

Journeys under 150 km – your options

• Continue the journey and receive a price reduction.
• Be rebooked on an alternative route.
• Interrupt the journey and receive the full ticket price back.
• Choose alternative transport (e.g. taxi) up to SEK 1,470.

Journeys over 150 km

• 60–119 minutes delay: 25% of the ticket price.
• 120 minutes or more: 50% of the ticket price.

Journeys under 150 km

• 20–39 minutes delay: 50% of the ticket price.
• 40–59 minutes delay: 75% of the ticket price.
• 60 minutes or more: 100% of the ticket price.

The right to alternative transport is governed by EU regulation and Swedish law.

Journeys over 150 km

Only if VR cannot offer a suitable rebooking within 100 minutes may you arrange other transport yourself. The cost must be necessary, appropriate, and reasonable. There is no statutory cap, but SEK 1,470 is often used as a guideline. Always contact VR before booking to avoid having your claim rejected.

Journeys under 150 km

• Actual delay of 20+ minutes: alternative transport reimbursed up to SEK 1,470.
• Expected delay ≥ 20 minutes: alternative transport reimbursed up to SEK 1,470.

You may use another bus, your own car, or a taxi. Always keep the receipts; compensation is paid afterwards and is capped at SEK 1,470 per trip.

Over 150 km

If the delay to your final destination reaches 60 minutes, VR must provide meals and refreshments in proportion to the waiting time when available on the train or at the station. Keep receipts if you have to buy food yourself.

Under 150 km

No statutory right to meals or drinks. VR’s travel terms do not provide an explicit guarantee for short-distance delays either.

Over 150 km

If a delay or cancellation prevents you from continuing the same day, VR must arrange a hotel or other accommodation when an overnight stay is necessary. This also applies in extraordinary circumstances (e.g. severe weather or sabotage), although the operator may limit reimbursement to a maximum of three nights. Save your receipts—only reasonable costs are reimbursed.

Under 150 km

There is no statutory right to accommodation on shorter routes.

Your rights to alternative transport, meals, and accommodation follow the same rules. The difference lies in how the price reduction is calculated because you do not have a single-ticket price.

Season ticket covering journeys over 150 km

Compensation is based on VR’s per-trip price (a standard amount calculated by VR) for your season ticket.

• 60–119 minutes delay: 25% of the season-ticket per-trip price (e.g. SEK 1,000 × 0.25 = SEK 250).
• 120 minutes or more: 50% of the season-ticket per-trip price (e.g. SEK 1,000 × 0.50 = SEK 500).

Season ticket covering journeys under 150 km

You are entitled to compensation if 10% or more of your journeys in a calendar month were delayed more than 10 minutes or cancelled entirely.

• Example: a 30-day pass costing SEK 1,000 ⇒ compensation 20% = SEK 200.