VR Delay –We help youget compensation
Our goal is that you can trust your train journeys will run as planned. Unfortunately, VR trains are sometimes delayed, and submitting a compensation claim on your own can be complicated. That’s why Klimra is here—we make it simple to secure the compensation you’re entitled to, quickly and automatically.
Apply for compensation
Your Rights as a Train Passenger with VR
A delayed train can ruin your plans — but as a passenger with VR, you have clear rights and are often entitled to compensation. Here you’ll learn what applies if you experience a delay, how much compensation you may be entitled to, and how to submit your claim.
Compensation for Delays with VR
If your VR train is delayed by more than 60 minutes, you are entitled to compensation under EU and Swedish law. For single tickets over 150 km, the following usually applies:
- 60-119 minutes delay: 25% of the ticket price in compensation
- 120 minutes or more: 50% of the ticket price in compensation
It does not matter whether you are traveling domestically or internationally — the same rules apply as long as you are traveling with VR.
Overview of Passenger Rights
According to EU regulations and Swedish consumer legislation, you as a train passenger in Sweden have specific rights in the event of traffic disruptions.
Receive compensation for delays over 60 minutes with 25-100% of the ticket price refunded, depending on the length of the delay.
For longer delays over 60 minutes, train operators must provide meals and refreshments proportionate to the waiting time.
In the event of significant delays or canceled trains, alternative transport solutions should be offered to help you reach your destination.
Your Options if a VR Train is Delayed More Than 60 Minutes
If your train is delayed by at least 60 minutes, you have the right to choose between:
- Continuing your journey with the same ticket
- Rebooking to the next available departure, including replacement buses
- Rebooking to another day at no extra cost
Important: If you choose to continue your journey or be rebooked, you forfeit your right to a refund.
Compensation for VR Season Passes
If you have a season pass or monthly card, compensation is calculated based on an average price per travel day.
Compensation for Alternative Transport — Taxi, Car, or Other
If your train is canceled or severely delayed and you must arrange your own transport (e.g., taxi, car, or other public transport), you may be entitled to compensation for necessary expenses.
Summary — VR Train Delay Compensation
- VR compensation for delays of 60+ minutes: 25-50% of the ticket price
- VR season pass compensation: based on average price per trip
- Alternative travel: you can rebook or continue your journey
- Own transport: compensation up to SEK 1,432
- Applies under EU law + Swedish consumer protection regulations
How does Klimra make this process easy?
Klimra simplifies the entire process by handling all your compensation claims for delayed trains. You no longer have to navigate through complicated rules or deal with different train companies; Klimra takes care of everything for you. We ensure that you receive the compensation you're entitled to quickly and without hassle, making your travel experience smoother and more convenient.
Learn more about your rights
and what we do at Klimra
Learn more about your rights and what we do at Klimra
Any more questions?
Contact usCompensation made easy
Reach us at contact@klimra.com. Or call +46 76 199 32 36
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