SL compensation for delays

SL's delay compensation applies to SL traffic in Stockholm County and commuter trains across the county border to places such as Gnesta, Bålsta and Uppsala. For searches such as SL commuter train delay compensation and SL cancelled train, the key question is whether you risk or actually get at least 20 minutes of delay.

• At least 20 minutes can qualify for compensation.
• If you do not choose alternative transport, you can instead claim a fare reduction.
• For period tickets, compensation is calculated from the journey value, not the full period-ticket price.
• Keep your ticket, receipts and information about the disruption.

SL says you can be reimbursed for taxi, own car, SJ or another transport company over a corresponding SL route if there is a risk of more than 20 minutes of delay. This is the core of searches for SL taxi compensation and SL own-car compensation.

• The maximum reimbursement is SEK 1,480.
• Sharing a taxi does not increase the cap.
• Own car and other transport must be reasonable and verifiable.
• If you choose alternative transport, you do not also claim ordinary fare compensation for the same journey.

SL says the complaint must be made within three months after the delay. If you complained in time, the compensation claim itself can be submitted within three years.

If the journey was part of a through Resplus journey, check the Resplus terms. Separate tickets normally do not have the same missed-connection protection.