Vy delay compensation, claims and Resplus

Start by checking whether the journey was operated by Vy Train or whether Vy only sold the ticket. If another train company caused the delay, you normally claim with that company. For Vy Train you can use Vy’s train claim page . Submit the claim as soon as possible and no later than two months after the journey ended.

If the train route is 150 km or longer

If your Vy train is delayed by 60 minutes or more and the train’s total route is 150 km or longer, EU rail passenger rules give you the right to choose between:

• Continuing the journey with the same ticket.
• Being rebooked on the next available departure, including replacement buses.
• Rebooking to another day at no cost (you then waive the right to a refund for the original ticket).
• Interrupting the journey and receiving a full refund for the unused part, plus a free return trip to your original departure station if needed.

The train’s total route determines which rules apply, not only the distance you personally travelled. If you have a combined journey with both shorter and longer train sections, compensation may be calculated separately for each section.

If the train route is shorter than 150 km

If the train’s total route is shorter than 150 km, Swedish public-transport passenger law applies. If the train is expected to be at least 20 minutes late to the final destination, you may be entitled to choose between:

• Continuing the journey and receiving a price reduction.
• Being rebooked on an alternative route.
• Interrupting the journey and receiving a full refund.
• Taking other reasonable transport, such as taxi or your own car, up to SEK 1,480 for journeys ending in 2026.

Train routes 150 km or longer

If you continue to your final destination (and do not rebook for another day) you are entitled to:

• 60–119 minutes delay: 25% of the ticket price.
• 120 minutes or more: 50% of the ticket price.

Train routes shorter than 150 km

If you continue to your final destination, the following reductions apply:

• 20–39 minutes delay: 50%.
• 40–59 minutes delay: 75%.
• 60 minutes or more: 100%.

If a delay occurs, you can often receive reimbursement for alternative transport. The rules are based on EU regulations and Swedish law.

Train routes 150 km or longer

If Vy has not informed you about possible rebooking options within 100 minutes of the scheduled departure, you may arrange a journey with other public-transport providers, such as train or bus, to the final destination.

The cost must be necessary and reasonable and is assessed case by case. Keep receipts and document what information you received from Vy before booking on your own.

Train routes shorter than 150 km

If the train is likely to be delayed by at least 20 minutes, you may arrange other reasonable transport to the final destination.

• Delay of 20+ minutes: other reasonable transport up to SEK 1,480 for journeys ending in 2026.
• Expected delay of at least 20 minutes: taxi, your own car, or another reasonable option may be reimbursed against receipts.

The cap follows 1/40 of the annual Swedish price base amount. For 2026, that amount is SEK 59,200, which gives a cap of SEK 1,480. Always keep the receipts.

You are entitled to reimbursement for meals and refreshments when the delay to your final destination reaches 60 minutes. Keep the receipts—they must be attached to your claim.

Train routes 150 km or longer

• 60–119 minutes delay: reimbursement up to SEK 100 per person.
• 120+ minutes: up to SEK 200 per adult (children: up to SEK 100).

Train routes shorter than 150 km

No statutory right to meals or drinks. VY’s travel terms do not provide a guarantee for short-distance delays either.

Train routes 150 km or longer

If a delay or cancellation prevents you from continuing the trip the same day, VY must arrange a hotel or other accommodation when an overnight stay is necessary.

Even in extraordinary circumstances (e.g. severe weather or sabotage) VY reimburses hotel costs, but may limit the stay to a maximum of three nights.

Keep all receipts; reasonable costs are reimbursed.

Train routes shorter than 150 km

No statutory right to accommodation.

The rights to alternative transport, meals, and accommodation follow the rules above. The difference lies in how the price reduction is calculated when you lack a single-ticket price.

Compensation is based on a per-trip ticket price: the period ticket cost divided by the number of trips it is intended to cover (a standardized figure).

If the commuter pass covers journeys over 150 km

Example: a 30-day pass costs SEK 5,000 and covers 40 single journeys ⇒ per-trip ticket price SEK 125.

• 60–119 minutes delay: 25% of SEK 125.
• 120 minutes or more: 50% of SEK 125.

If the commuter pass covers journeys under 150 km

The same calculation model applies (example SEK 125 per trip).

• 20–39 minutes delay: 50% of SEK 125.
• 40–59 minutes delay: 75% of SEK 125.
• 60 minutes or more: 100% of SEK 125.