Arlanda Express delay compensation

A-Train operates Arlanda Express. The official terms use the Arlanda Express name, but many people search for A-Train delay compensation, Arlanda Express delay or Arlanda Express taxi. The rules differ from many regional operators because even shorter delays can qualify for a new ticket.

• 5 minutes or more: you may get a new ticket.
• 20 minutes or more: 50% of the ticket price or a new ticket.
• 40 minutes or more: 75% of the ticket price or a new ticket.
• 60 minutes or more: 100% of the ticket price or a new ticket.

If Arlanda Express is expected to be at least 20 minutes late before the journey starts, you can take reasonable alternative transport between Stockholm C and Arlanda and claim reimbursement. This is the key rule behind searches for Arlanda Express taxi compensation.

• The maximum reimbursement is SEK 1,480.
• Sharing a taxi does not increase the cap per taxi journey.
• If you do not have a ticket, or want to use the ticket later, the price of a single journey is deducted.
• The taxi receipt needs to show details such as date, service type, kilometres, price, VAT and taxi-company details.

Arlanda Express asks you to submit claims by email and attach evidence. Include direction, date, departure, order number or a ticket image and receipts. The claim must be made within two months after the journey ended.

If the journey was a Resplus journey, the claim is normally submitted through Resplus. Separate Arlanda Express tickets are handled by Arlanda Express directly.