Västtrafik delay compensation, taxi and cancelled buses

Västtrafik still uses the wording travel guarantee in some titles and navigation, but in practice users search for Västtrafik delay compensation. On Västtrafik's official compensation page the core rule is that you can receive compensation if you arrived at least 20 minutes late.

Which journeys are covered?

The right applies to all journeys you made, or intended to make, with Västtrafik tickets on buses, trams, trains or ferries. It also applies when you travelled with a Västtrafik ticket on a route not operated by Västtrafik, for example Öresundståg.

• You normally need to arrive at least 20 minutes late at your destination.
• If your journey includes transfers, you must have a sufficient transfer margin. Journeys found in Västtrafik's journey planner or app have an approved transfer margin as long as you do not change the filters yourself.
• Delay compensation does not apply to special transport services, national special transport services, school transport, pre-booked medical trips, chartered services, museum trams or sightseeing buses.

When does it not apply?

If Västtrafik announces a timetable change at least three days, meaning 72 hours, before the original departure time, the journey is not counted as delayed under Västtrafik's terms. In that case you normally do not have a right to delay compensation for that specific change.

What you get back depends on how late the trip was and what the journey's single-ticket price was. For standard delay compensation, the official levels are:

• 20 minutes late: 50% of the journey's single-ticket price back.
• 40 minutes late: 75% of the journey's single-ticket price back.
• 60 minutes late: 100% of the journey's single-ticket price back.

Value code or bank account

• At 20 minutes late, you receive at least SEK 50 as a value code.
• At 40 minutes late, you receive at least SEK 100 as a value code.
• At 60 minutes late, you receive at least SEK 150 as a value code.
• If you do not choose a value code, the money can instead be paid to your bank account.

This is why the query Västtrafik compensation how much matters so much: the result is not only driven by the percentage rule, but also by a minimum value when you choose a value code.

If you believe you will arrive at least 20 minutes late, you can choose another mode of transport instead of waiting for the next departure. This is the intent behind searches such as Västtrafik taxi compensation, Västtrafik car compensation and Västtrafik taxi number.

• Taxi: the maximum reimbursement is SEK 1,500 per person.
• Own car or getting a lift: reimbursement follows the Swedish Tax Agency's mileage standard, SEK 25 per 10 km.
• Own car has a cap of SEK 1,500 regardless of how many people travel in the car.
• Priority pickup, tips and other extra costs are not reimbursed.

Practical details

• You cannot receive both standard delay compensation and compensation for taxi or your own car for the same trip.
• Parking fees can be reimbursed with a receipt.
• Congestion tax can be documented with a payment slip or registry extract from the Swedish Transport Agency.
• If several people share a taxi, the cap is calculated per person, so two people can receive up to SEK 3,000 together.

A cancelled bus, tram or train is, in practice, assessed the same way as a delay: if you arrive at least 20 minutes late at your destination, you may have a claim. That is why cancelled Västtrafik bus compensation is a strong distinct search intent.

Öresundståg ticket

Västtrafik has a dedicated claim route for delayed journeys on Öresundståg tickets when the trip started in Västra Götaland, Kungsbacka or Åsa.

Resplus

If you travelled on a Resplus ticket, the claim should instead be made through Resplus delay compensation .

The fastest route is to use Västtrafik's delay-compensation application . If you took a taxi or your own car, there is a separate application flow for alternative transport.

• If you do not have a Swedish personal identity number or BankID, you can use Västtrafik's PDF form.
• If you chose not to travel because of the disruption, Västtrafik also points you to the PDF form.
• Collect times, origin and destination, ticket details and receipts before submitting anything.
• For customer-service help, Västtrafik lists the phone number +46 771-41 43 00.