Delayed trains can cause major inconvenience for travelers, but both Swedish law and EU legislation protect you as a passenger. Here, we go through your rights and how you can apply for compensation.

Right to Compensation for Delays

According to the EU Rail Passenger Rights Regulation, travelers are entitled to compensation if their train is delayed. The compensation is based on the length of the delay and the ticket price:

The compensation applies regardless of whether the delay is due to the operator or other factors, such as weather conditions.

How Does It Work in Sweden?

SJ follows EU regulations but also has its own conditions to make the process smoother for travelers. Here’s what applies:

Additionally, you may be entitled to reimbursement for additional costs, such as booking a hotel or covering a missed connection.

What Does EU Legislation Say?

The EU Rail Passenger Rights Regulation (Regulation 1371/2007) sets clear requirements for railway operators:

How Do You Apply for Compensation?

To receive compensation for delays, you must apply through the railway company. For SJ, you can:

Other operators may have their own processes, so check what applies.

Important Things to Consider

It is always good to save tickets and receipts as proof of your journey and any additional costs. If you are dissatisfied with how your case is handled, you can contact the Swedish Consumer Agency or the National Board for Consumer Disputes (ARN).

Conclusion: Your Rights Are Strong

Thanks to EU legislation and Swedish regulations, travelers in Sweden have strong protection against train delays. However, it is important to be aware of your rights and to actively apply for compensation when a delay occurs. The next time your train is delayed, you will know what to claim – and how to proceed.