When trains are delayed or canceled, it can be frustrating, but did you know that SJ offers several types of compensation? From ticket refunds to reimbursement for food, hotels, and taxis – here is a clear guide to your rights and how to apply for compensation.

What Do the Rules Say?

As a traveler, you are protected by both SJ’s terms and the EU Rail Passenger Rights Regulation. These rules give you the right to compensation for financial losses and certain practical costs incurred due to delays or canceled trains. Here are the most common types of compensation:

1. Ticket Refund for Delays

The compensation depends on how long the train is delayed and the price of your ticket:

You can apply yourself by filling out a form on SJ’s website, providing your ticket details and delay information. But to make it even easier, you can use Klimra, which handles the entire process for you – quickly and smoothly! With Klimra, you avoid the paperwork and can sit back while they take care of your compensation.

2. Food and Drinks for Longer Delays

If the train is delayed by more than 60 minutes, you may be entitled to food and drinks while waiting at the station. SJ provides meal vouchers or reimbursement for receipts if you buy something yourself.

3. Hotel Accommodation for Canceled Trains

If the train is canceled and you cannot reach your destination on the same day, SJ may cover a hotel night, especially if no alternative departures are available.

4. Taxi or Alternative Transport

If your train is canceled or you cannot complete your journey for other reasons, SJ may reimburse you for a taxi or alternative transport.

5. Extra Compensation for Additional Costs

In some cases, you may also be compensated for additional costs incurred due to delays or cancellations. This can include:

How to Apply for Compensation:

Apply within three months after the trip. If you are not satisfied with how SJ handles your case, you can contact the National Board for Consumer Disputes (ARN)

Tips to Secure Your Compensation

Conclusion: Your Rights Are Strong

As a traveler, you have the right to compensation for delays and other issues. SJ offers various types of compensation to help in such situations. By knowing your rights and what steps to take, you can ensure that you receive the compensation you are entitled to when the train does not run as planned.https://www.sj.se/om-sj/regler-och-villkor/rattigheter-vid-forseninghttps://www.hallakonsument.se/varor-och-tjanster-process/forsenat-eller-installt-tag/?utm_source=chatgpt.comhttps://www.regeringen.se/rattsliga-dokument/lagradsremiss/2022/12/eus-nya-tagpassagerarforordning/?utm_source=chatgpt.com