Terms of Service

The service is provided by:

Your organization must have an agreement with Klimra or be otherwise authorized by Klimra to use the service. That customer agreement governs the subscription, service scope, support, data processing, confidentiality, fees, warranties, liability, and termination.

These Terms govern your use of the service as an individual authorized user. If these Terms conflict with the customer agreement, the customer agreement takes precedence. These Terms do not create a separate paid subscription between Klimra and an authorized user acting for a customer.

By accessing or using the service, you agree to comply with these Terms. If you do not agree, do not use the service and contact your organization's administrator.

You may use the service only:

• for the business purposes authorized by your organization;
• through your own assigned account and credentials; and
• within the users, workspaces, mailboxes, systems, and information you are permitted to access.

Your organization controls user access and connected systems. You must keep your credentials secure, must not share an account, and must promptly report suspected unauthorized access to your administrator or Klimra.

You must not:

• use the service unlawfully or in a way that infringes another person's rights;
• access or attempt to access information, accounts, or systems without authorization;
• bypass security, access controls, usage limits, or technical safeguards;
• introduce malicious code or interfere with the service or another user's use;
• use automated means to extract data except through functionality expressly made available or approved by Klimra.

You remain responsible for reviewing information and actions performed through your account.

“Customer Content” means information submitted to, connected to, or processed through the service by or for a customer, including business communications and related files or workflow information. As between Klimra and the customer, the customer retains its rights in Customer Content.

You may provide or access Customer Content only where your organization has authorized you to do so and has the necessary rights and lawful basis. Klimra handles Customer Content according to the customer agreement, data processing agreement, and applicable law.

Some features may use automated processing, including artificial intelligence, to organize, summarize, or prepare suggested content. AI-assisted output is intended to support, not replace, professional judgment. Review relevant source information before sending a message or taking an action based on a suggestion. Your organization's policies and your responsibility for decisions made through your account continue to apply.

The service may interoperate with Microsoft 365 and other systems selected by the customer. Availability of those integrations can depend on the customer maintaining the necessary accounts, licenses, permissions, and configurations with the third-party provider.

Third-party services are governed by their own terms. Klimra is not responsible for changes made by a third-party provider, but we will manage supported integrations in accordance with the customer agreement.

Klimra and its licensors retain all rights in the service, including its software, interfaces, design, documentation, and trademarks. Subject to the customer agreement and these Terms, Klimra grants you a limited, non-exclusive, non-transferable right to use the service while you remain an authorized user.

These Terms do not transfer ownership of Customer Content to Klimra.

We may update the service to improve functionality, security, reliability, or compliance. The customer agreement governs service commitments, support, and material changes affecting the customer's subscribed service.

We may restrict or suspend access where reasonably necessary to protect the service or its users, respond to a security risk, comply with law, address misuse, or give effect to the customer agreement. Where appropriate, we will coordinate with the customer's administrator.

Your right to use Klimra ends when your organization or Klimra removes your access, when the customer agreement ends, or when you no longer meet these Terms. Provisions that by their nature should continue, including intellectual-property and applicable confidentiality obligations, survive the end of access.

Our Privacy Notice explains how Klimra handles personal data. The customer agreement and data processing agreement govern Klimra's processing of Customer Content on behalf of a customer.

We may update these Terms to reflect changes to the service, our business, or applicable law. We will post the current version and update the date above. We will provide reasonable notice to the customer if a material change affects authorized users' use of the service.

These Terms are governed by Swedish law, without regard to conflict-of-law rules. Disputes relating to a customer's use of the service are handled under the dispute provisions in the customer agreement.

Questions about these Terms can be sent to contact@klimra.com.